Frequently Asked Questions
Here are a selection of questions and their answers that we are frequently asked.
If you have a question that is not answered here then please get in touch and ask.
Is a bike fit suitable for me?
Yes. Everyone can benefit from a bike fit. The most common reasons are to – increase comfort, increase speed/power output, increase efficiency, decrease fatigue, injury prevention and resolution.
I’ve previously been fitted by you guys, can you help me select a good fitting bike?
Yes. Providing you are buying the same type of bike feel free to email us.
Do you assess cleat position as part of a bike fit?
Yes getting the cleat set up to allow the foot/pedal interface to be correct is an essential part of bike fitting.
What type of bikes do you work with?
We work with all types – Road, MTB, TT/Tri, Track, Commuting.
Do you offer discounts?
Yes. We offer group discounts, and discounts for returning customers. Feel free to ask us when making the booking.
How long does a fit last?
A single bike fit will last around 2 hours, a double fit 3-4hours.
Do you have a changing area?
Yes we have a separate room where you can change.
What if we don’t have the right equipment to finish my fit?
If this occurs you are welcome to return to finish off the fit at a later date once the equipment has been purchased. Occasionally a small fee will be applied.
What if I don’t currently own a bike?
We have a Retül Muve fit bike so can use this to achieve your optimal position and recommend a new bike that will suit you.
What if I need to cancel/change my appointment?
If you cancel or postpone an appointment with 24hours prior notice then there is no charge.
How do I make payment?
We accept most credit and debit cards.
What if my fit indicates I need new parts?
If the fit process indicates that you need new parts for your bike then we have a range of the usual suspects (bars, stems, cleats, saddles, shims and wedges). If for any reason we don't have what you need in stock then our preferred cycle shop is only a ten minute drive away where we can get what you need at preferential rates. We have a wide range of tools and facilities so we can cope with most changes that might be needed.
What should I bring?
Bring your bike/s if you are having a bike fit for existing bike/s, your cycling shoes and tight fitting cycling (or triathlon) clothing. The clothing needs to be tight as some of the markers we use to record the position data are attached to the clothing and it is important they follow your body movement accurately.
Where can I park?
We have allocated parking spaces at the rear of Bassett court. When you arrive please let us know where you have parked so we can ensure you are in the correct spot.